Shipping policy

1. Shipping Policy

Last Updated: March 2026

Thank you for shopping with us. We are committed to delivering your order safely and quickly.

Order Processing

All orders are processed within 2–3 business days after payment confirmation. Orders are not shipped on weekends or public holidays.

Because our products are handmade in small batches, processing time may occasionally take slightly longer during high demand.

Shipping Rates & Delivery Time

Shipping fees are calculated at checkout.

Estimated delivery times:

  • Standard Shipping (Canada): 3–7 business days

  • Expedited Shipping: 2–4 business days

🚚 Free shipping on orders over $75 within Canada.

Delivery delays may occur due to weather, holidays, or postal carrier issues.

Shipping Carriers

Orders may be shipped using:

  • Canada Post

  • UPS

  • FedEx

Once your order ships, you will receive a tracking number via email.

Incorrect Address

Please ensure your shipping address is correct before placing your order. We are not responsible for orders shipped to incorrect addresses provided by customers.

Lost or Damaged Packages

If your package arrives damaged, please contact us within 48 hours of delivery with photos of the damaged items and packaging.

2. Refund & Return Policy

Last Updated: March 2026

Due to the nature of cosmetic and skincare products, we do not accept returns once a product has been opened or used.

Eligible Returns

Returns may be accepted if:

  • The item arrived damaged

  • The wrong item was sent

You must contact us within 48 hours of receiving your order.

Non-Returnable Items

The following items cannot be returned:

  • Opened skincare products

  • Used products

  • Gift cards

Refunds

If your refund is approved, it will be processed to your original payment method within 5–10 business days.

3. Privacy Policy

Your privacy is important to us.

When you make a purchase, we collect certain personal information such as:

  • Name

  • Shipping address

  • Email address

  • Payment information

This information is used only to:

  • Process orders

  • Provide customer service

  • Improve our store experience

We do not sell or share your personal information with third parties except when necessary to process your order (for example payment providers and shipping carriers).

4. Terms of Service

By accessing our website and purchasing our products, you agree to the following terms.

Product Information

We strive to ensure all product descriptions and prices are accurate. However, we reserve the right to correct errors or update information without prior notice.

Cosmetic Disclaimer

Our products are cosmetic products for external use only and are not intended to diagnose, treat, cure, or prevent any medical condition.

If irritation occurs, discontinue use immediately and consult a healthcare professional.

Limitation of Liability

We are not responsible for allergic reactions. Customers are encouraged to review ingredients carefully before purchasing.

Shipping Policy – NuruAfriGlow

Thank you for shopping with NuruAfriGlow ✨

Processing Time
All orders are processed within 1–3 business days.

5. Canada Shipping 🇨🇦

  • Standard Shipping: 2–7 business days

  • Flat Rate: $9.99 CAD

  • Free shipping on orders over $75 CAD

USA Shipping 🇺🇸

  • Tracked Shipping: 4–10 business days

  • Flat Rate: 25$CAD

  • Free shipping on orders over $75 CAD

6. Tracking
All orders include tracking. You will receive your tracking number by email once your order has shipped.

Customs & Duties (USA)
Orders shipped to the USA may be subject to customs fees or import duties. These charges are the responsibility of the customer.

7. Delays
NuruAfriGlow is not responsible for shipping delays caused by carriers, customs, or weather conditions.

Thank you for supporting our small business 💛